FFP First Year in New Location
As we reflect on our first year in the new location, our team at your local general practice would like to extend our heartfelt thanks for trusting us with your health and wellbeing.
The team has grown to 15 Doctors, 4 Nurses and 15 Admin staff and we continue to enjoy the new facilities and equipment to deliver the best cliical standards to you.as we hope you too as well.
The Practice has now has over 11,000 patients of which about 7,000 have visited more than 3 times in the past 2 years.
Given this significant growth and with the support of the local Primary Health Network we are now announcing to extend our operating times to include Sunday from 10am-4pm and on Monday and Tuesday nights till 9pm to ensure extended availability particularly for patients unable to attend during business hours.
We have introduced new appointment options, including expanding telehealth and televideo consultations, making it easier for you to access care when you need it, whether from home or the office. Recently we have introduced Virtual Reception with appointments now able to be booked 24/7 on the phone with our virtual reception or with the HotDoc ap.
Our Reception team receive over 300 calls per day hence the need to offer another way to book appointments at anytime. Rest assured our much valued team will always be available to speak with you between 8am and 5.30pm daily during the week.
Throughout 2025, we’ve remained committed to delivering high-quality, compassionate care to everyone in our community. Our priority has been to ensure you feel supported, listened to, and cared for every time you visit or contact us.
Your feedback is invaluable and helps us improve our service. Please reach out with any suggestions or concerns. We look forward to continuing our partnership with you in maintaining your health in the coming year. Thank you for being part of our practice.
Medicare Changes 1Nov25
We would like to inform you that our clinic will continue operating as a private billing practice and will not be transitioning to universal 100% bulk billing from 1 November 2025, despite recent changes introduced by the Federal Government.
About upcoming Medicare Changes:
· From 1 November 2025, the Australian Government will launch the Bulk Billing Practice Incentive Program, offering increased incentives for clinics that bulk bill 100% of all patients however a review of our business model has highlighted that the Practice would be financially significantly worse off.
Despite these initiatives, the current Medicare rebate system does not fully cover the cost of delivering high-quality and comprehensive medical care.
Why We Are Staying Private Billing:
· Sustainability and Financial Viability: Rising operational costs relating to rent, staffing, equipment and administrative requirements make it essential to charge a fee that ensures the continued availability of quality care.
· Quality of Care: Private billing allows our doctors to provide longer, more thorough consultations of between 15-30 minutes without the time constraints often associated with bulk billing models that rely on up to 10 consults per hour or 1 patient every 6 minutes to be viable.
What This Means for You:
· Consultation fees will apply and Medicare rebates can still be processed on your behalf after your appointment.
· Discounted rates may be available for eligible pensioners and some concession card holders — please speak to our friendly reception staff.
As always, if you are currently experiencing financial hardship, please speak to your treating doctor or with our practice manager prior to your appointment.
We sincerely appreciate your understanding and ongoing support during this time of change in Australia’s healthcare system.
If you have any questions or need assistance, please contact our reception team.